SMM Panel FAQ
Questions about orders, start times, refill and refunds, top-ups and accounts.
Orders
What is an SMM panel?
A service for ordering a set quantity of followers, likes and views on social platforms such as Instagram, YouTube and TikTok. SMMHO sells services for 30 platforms priced per 1,000.
Do you need my social account password?
No. Enter a public account or post link and a quantity.
Can I order for a private account?
The account and post must stay public while the order runs. If they turn private, the order can stop or end as partial.
Can I order several times for the same link?
Place a new order after the previous one completes. Running them together overlaps the start counts and makes progress hard to check.
Timing and refill
When does an order start?
Check the average time in the service list. Most orders start within a few minutes to an hour.
What is refill?
With 30-day and 365-day refill services you can ask for drops to be topped up within that period. Basic services have no refill.
Can views drop?
Views, plays and visits only add up and do not drop, so they are not covered by refill.
Top-ups and refunds
How much can I top up?
From $10 up to $10,000. Bonus balance is 20% from $100 and 50% at $5,000.
Which payment method do you use?
Top-ups are paid in USDT (TRC20) and added to your balance once the payment is confirmed.
What happens if I cancel an order?
Pending orders can be cancelled in your order history and the full charge goes back to your balance. A partial order returns the cost of the undelivered quantity.
Can I withdraw my balance?
Balance is for SMMHO orders and is not withdrawable. All refunds also go back to the balance.
Account
How do I create an account?
Pick a username and password on the sign-up page. We do not ask for an email address.
What if I forget my password?
Passwords are stored only as a one-way hash, so even the server cannot read them. Contact support with your username and an order code and we will help after checking. While logged in, you can change it on the account page.
How many accounts can I have?
Up to 3 accounts per IP.